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Required skills
  • High English proficiency skills- both spoken and written.
  • Previous experience in customer service- mandatory.
  • Availability to work in shifts.
  • Personal initiative and integrity.
  • A team player.
  • “Out-of-the-box” thinker.
  • Strong technical orientation.
  • Things that will help you stick out:
    — A passion for the mobile gaming industry (previous experience in the field is even better!)
    — GDPR and data protection protocols knowledge
    — Skilled in Zendesk (A HUGE plus!)
We offer
  • 20 days of paid holiday + all Ukrainian national holidays;
  • We have English classes with Native speaker— you will love him;
  • Training and workshops for your career growth;
  • PlayStation to brighten up your day;
  • Corporate events and activities.
Responsibilities
  • Replying to players across different channels: Email, Reviews, Social Media, and in-app messages.
  • Being on the lookout for possible bugs and technical issues and escalating them to higher tiers.
  • Meeting the team’s KPI’s and SLA’s
  • Working in a dynamic environment.
  • Reporting directly to your team lead.
  • Working closely with our QA team.
  • Providing the best possible experience for our players.
Project description

Meet SuperPlay! One of the fastest-growing, creative, and exciting startups in the world!Following the amazing success of “Dice Dreams™” in both iOS and Google Play, our team is growing. We are looking for a Customer Care Agent to join the team, and be part of the fun!

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